Who We Are

Founded in 2012, Total Metering Services (TMS) is a leading field service provider. We specialise in installing and servicing smart meters for business and residential customers of Australia’s leading electricity retailers.

Our team of highly-qualified and customer-focussed metering technicians provides quality installation and fault services across six states and territories – NSW, Queensland, Victoria, SA, Tasmania and the ACT.

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Our Total Commitment

At TMS, our commitment to safety, our customers and our team form the foundations of the way we do business. We call this Our Total Commitment. These are the 4 principles that everyone in TMS stands for:

Always Safe

We act mindfully and compliantly to ensure there is zero harm to our team and our customers.

Customer Hearted

We make the extra effort to meet the expectations of our customers and our customers’ customers.

Getting It Right

We aim to get it right every time. And to do it even better tomorrow

We Are TMS

As one team, we’re all responsible and empowered to make TMS succeed. We respect and support one another to do our best work every day.

Our Leadership Team

TMS has an industry-leading team with the energy and experience to deliver field solutions for our customers.

Adrian Rae
Chief Executive Officer and Managing Director

Adrian joined TMS as a shareholder and director in 2016. Adrian has over 20 years’ experience in the electricity industry, including more than 10 years in senior operations management roles with metering providers and field service providers.

Nick Pahlow
General Manager and Managing Director

The founder of the TMS business in 2012, Nick has over 25 years of operational and management experience in the electrical industry, including more than 15 years’ experience in the metering industry. Nick has extensive knowledge of the service and regulatory requirements of the NSW industry, and broad experience across all types of metering.

Our Facilities

TMS operates across five states and territories, with established management & logistics infrastructure to service these markets.

Head Office and National Operations Centre

11 Millennium Cct, Helensvale Qld

Regional Operations Centre (Sydney & Southern NSW)

1/21 Rodeo Rd, Gregory Hills NSW

Regional Operations Centre (Western NSW)

9 Commercial Av, Dubbo NSW

Regional Operations Centre (South Australia)

Warehouse 7, 14 – 22 Dixon Street, Royal Park SA 5014

Regional Operations Centre (Victoria)

9/71 Strezlecki Av, Sunshine West, Vic

Regional Operations Centre (ACT)

4/98 Sawmill Cct, Hume ACT

Regional Operations Centre (Newcastle)

17/13 Channel Rd, Mayfield West NSW

Regional Operations Centre (Northern NSW)

1/25 Uralla Rd, Port Macquarie NSW

Get in touch and we'll
make it happen for you.